Terms & Conditions
Booking terms, cancellation and rescheduling policies, age requirements, and operational guidelines for The Deck 747.
Important Booking Terms
Please review the essential rules below before confirming your booking:
Confirmed simulator bookings are non-refundable. Gift voucher purchases are non-refundable.
More than 7 days before your session: date/time can be changed without a rebooking fee.
Between 2 and 7 days before your session: date/time changes are subject to a 50% rebooking fee.
Within 48 hours of your session: date/time cannot be changed under standard booking terms.
Failure to attend the booked session results in loss of the booking with no refund or rescheduling.
Please check your confirmation immediately. Errors in booking details/date/time reported within 2 hours of completing the booking can be corrected without penalty.
Participants under 16 must be accompanied by a responsible paying adult aged 18+.
Booked experience time includes the introduction/briefing, cockpit familiarisation, flying time, and any customer-chosen aircraft/cabin exploration.
1. Booking Confirmation & Payment
Full payment is required at checkout to confirm a flight simulator booking or complete a gift voucher purchase. A booking confirmation is issued upon completing checkout.
2. Refund Policy
Confirmed flight simulator bookings and gift voucher purchases are strictly non-refundable.
3. Standard Date & Time Changes
If you need to reschedule your date or time under standard booking terms, the following notice periods apply:
- More than 7 days before your session: Date/time can be changed without a rebooking fee.
- Between 2 and 7 days before your session: Date/time changes are subject to a 50% rebooking fee.
- Within 48 hours of your session: Date/time cannot be changed under standard booking terms.
4. No-Shows
Failure to attend the booked session results in loss of the booking with no refund or rescheduling.
5. Booking Flex Protection
Where Booking Flex has been purchased alongside an eligible direct booking, it permits one date or time change up to 3 hours before the scheduled session with zero administration/rebooking fee. Booking Flex is optional, must be selected prior to booking completion, and is non-refundable once purchased.
6. 2-Hour Booking Correction Window
Customers should check their confirmation email immediately upon receipt. Any errors in booking details, date, or time reported within 2 hours of completing the booking can be corrected without penalty by contacting info@thedeck747.com.
7. Arrival & Session Time
Please arrive 10–15 minutes before your scheduled session time. Booked experience time includes the introduction/briefing, cockpit familiarisation, flying time, and any customer-chosen aircraft/cabin exploration.
8. Under-16 Supervision
Participants under 16 years of age must be accompanied by a responsible paying adult aged 18+ throughout the experience.
9. Gift Voucher Validity
Gift vouchers are non-refundable and valid for 12 months from purchase on a strict "use before" basis: the experience must be taken within the validity period, not merely booked before expiry.